Are you a bad customer? Being kept on hold is a sign

Many companies today are deciding some of their customers simply aren’t worth the trouble. Thaat’s why many corporations, aided by massive computer databases of customers’ shopping habits, try to separate their profitable from their unprofitable customers. here are some examples of how they treat bad customers differently.

read more | digg story

I have to just say that I agree wholeheartedly with this article.  Sometimes, you just have to cut your losses.  I am not saying to cut the guy off who just ONCE may have gotten upset at his own fault but rather the chronic customers who are always trying to scam you for little things or perhaps even big things.