Random Fix - Computer Help

HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario v3000/v6000 Series Notebook PCs

Hello, I recently came across a mixture of six DVxxxx series laptops that utilized an AMD Turion X2 processor and a Broadcom wireless card/chipset. 

ALL six laptops exuded symptoms of:

·         Laptop turns on with lights turning on as well but no display on the LCD.

·         Laptop turns on with lights turning on as well but no display on the LCD and no display with an external monitor hooked up to it.

·         Laptop turns on momentarily with the lights flashing briefly for roughly two seconds and then the lights and the entire laptop shuts off.

Prior to these things occurring you may encounter the following:

·         Wireless no longer works.

·         Wireless device is no longer listed in device manager.

·         Wireless device works but sometimes drops out and then disappears completely.

If you are experiencing ANY of these symptoms, I highly recommend contacting HP right away.  There is a manufacturer’s defect with what seems to be attributed to the wireless Broadcom card and the motherboard’s chipset.  I haven’t confirmed this but this is what seems to be the consensus.

The good news is, even if you’re warranty with HP has expired, you will be covered as they have extended the warranty for an additional 24 months while they repair and replace these defective computers.

What amazes me is not many people know about this.  I didn’t even know about this.  Prior to finding out about the recall I kept seeing more and more of the same exact laptop come through the shop only to suffer from the same exact symptoms (symptoms are listed above).

I felt sick at the fact that HP seemed to have made these laptops just roughly one year and a few months and then it dies.  It seemed to me like they put in a pre-made time bomb so that people would be forced to have to buy a new HP laptop after their warranty ran out.

I’m happy that HP is making good on their error and are extending the warranty for an additional 24 months.

Here is the contact information you need:

To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week.

Here is a link to a very large thread in the HP support forum.  Please be aware that this thread can take a few minutes to actually load on your computer, even if you have an updated/super fast/mighty computer.

So, I’ve finally found a fix for the ever elusive “Access Denied” error message that plagues many a people when they try to install SP2.

Originally the fix was to install the network version of SP2 in Safe Mode. However, today, I came across a unit that this would just not work. A bit of scourging online and I came across this website. I don’t plan on posting the fix on RF as it isn’t really my fix but rather this guy’s and I want to give credit where credit is due. Just a warning/note, in his post he does ask for a donation and also he asks that you pay for an already pre-made .cmd file.

You can easily open up Notepad and cut/paste the text that he has on his site, save as, change the format from .txt to all files and then type in reset.cmd as the file name you want to save it as.

Hope this helps!

Trying to install AVG Anti-Spyware 7.5 on a computer that is heavily infected with spyware.

It goes through the very first part of the installation and then stalls. When you click on see details it says that: 

Copy to C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports

Copy failed

It then goes on to try and copy the Quarantine folder but stalls there again.

If you try to install a program such as Windows Defender or Adobe Reader and you get stuck with an error that indicates this: Invalid Drive G: and four numbers which would be formatted like this: xxxx, you’ll want to go into your registry and go to the User Shell key.  There you will probably see some folder being assigned to the drive G:.  In this case, you need to change that or re-attach whatever device that is in order for you to be able to install those programs.  If you don’t have anything attached and never had anything attached in the first place, just go ahead and change the value of the item that has the G: drive letter to whatever it may be such as: C:\Documents and Settings\User\My Pictures.  Do not use “%USERPROFILE%\My Pictures” as this won’t work – well it didn’t work for me.  Who knows if it will work for you.  In any case, I just went ahead and did the C:\Documents and Settings\User\My Pictures and once I fixed all the entries that had the drive G: I was able to install the two mentioned programs, Windows Defender and Adobe Reader 8.

If you continuously receive this error message while booting into Windows or just out of nowhere, especially if you have just removed a bunch of spyware or viruses, then consider this fix.

The other symptoms is you should see this error in the Event Viewer:

Faulting application update.exe, version 6.2.29.0, faulting module update.exe, version 6.2.29.0, fault address 0×0008f0c7.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

If you see the above mentioned in the Application section of the Event Viewer, chances are that the fix I have will work.

Download this batch file.  Run the batch file and reboot.

The batch file re-registers several .dll files that are crucial to Windows Update.  I could find nothing in regards to this on the net nor through Google and even Experts-Exchange.  I guess it was a real anomaly.  However, I hope if you encounter this you can use this fix to get your computer working.

Update:

I thought I fixed it but was wrong.  I ended up also having to stop the Automatic Updates service by going to Start > Run, typing in “services.msc” looking for “Automatic Updates,” double clicking on the service, first changing it from starting automatically to disabled and then stopping the service by clicking on the stop button up above.

Then I had to go into C:\Windows\System32 and I went into the SoftwareDistribution folder and deleted everything.

I went back to the services.msc and re-enabled the Automatic Updates service as well as changed the startup from disabled to automatic.