Windows 7 64-bit problems with Adobe Reader 9.2, 9.3 and Acrobat – Internet Explorer 8 tab crashes upon closing PDF file
I’ve had this problem for roughly two months now. The problem description is as follows: Open up any PDF with Internet Explorer 8 within a new tab. The first thing I noticed was that I would receive this pop up box which would ask me to choose certain settings on how to read this PDF file. There was a box on the bottom which indicated that if you check here, you won’t have to see this again – so I did. The second part to this problem is that when I close the tab that houses the PDF file, IE crashes. It indicates that there was a problem with acroread.dll. I have searched long and hard but could not find a proper solution.
I tried your basic troubleshooting. Uninstall program, reinstall. Try updating to the newest version if possible, no dice.
I tried searching around on Google and even posted to the Adobe support forums but have not heard a peep from anyone. This normally indicates to me that either the problem is in its infancy stages and nobody is really doing what I am doing therefore, no one else is experiencing this and or that it’s just my setup that has this problem. The thing is, I have two computers both running Win 7 64-bit and they experience the same thing. The only thing in common between the two is their operating system.
I have tried another forum and hope to hear back from someone. Post in the comments if you are experiencing this problem and or if you have a fix. Thanks.
I am having the same issue. I didn’t have a problem with version 5 but I do with version 9
I dont use IE, but I’m having stability issues with full acrobat 9.3 and windows 7 64 bit: Program crashes on exit. Exports fail from indesign. In fact finding quite a few create suite apps a bit less stable with win 7 64 bit than either vista 64bit or XP
After much troubleshooting, the best solution we found was to download and install Adobe 8.2 which works flawlessly. It is the fully patched version of version 8 so security is not a big problem.
The issue is to download version 8.2, you have to tell the current Adobe downloader that your OS is Windows 2003. If you do, it gives you the option of downloading Reader 9.3 OR 8.2.
Installed 8.2 and everything works.
I have been looking at this for a while and reported it to Adobe who cannot seem to reproduce it. Initially I thought it was 64 bit machines running IE 32 bit. We got round it by running IE 64 bit. However users on Windows XP 32 bit were also experiencing it with various versions of Adobe (mainly the latest ones such as X and 9.3.4).
It seems there are different variants causing the crash. It could be related to bad installation, corrupted DLL or registery, faulty processor.
Adobe are useless, so I suppose just try everything from uninstalling and reinstalling things.
@sam I upgraded to Adobe Reader X and the latest Acrobat and the problem seems to have resolved itself.