Comments on: Hewlett Packard DV6000, DV9000 series wireless card problem / defect which leads to a bad motherboard

By: Al

Al — Sat, 04 Oct 2008 06:31:37 +0000

HOPELESS pieces of dung. NEVER BUY HP LAPTOPS AGAIN! My machine was a dv9000 bought it back in oct 06 with an AMD processor and nvidia card.

Let me give you the run down, first your wireless card dies… you read the forums… decide to not go through the hassle… buys a wireless card for it… works for a while…then your display gets distorted… then your the possessed ic boards starts to continuously reboot itself.

Then you go the hp support spends 3 hours explaining what is going….. they give you a box to send it in… you send it in 2-3 weeks later you get the machine back.

BUT WAIT! It came back in EXACT SAME CONDITION! How in the world does a company let a “repaired product” out their door without testing it first? Then you spend another 2 hours talking to the hp representative and after another 2-3 weeks you get the computer back.

You spend 2 days installing everything you need again and in the mist of running a resource intensive program it keeps quitting saying “memory allocation error.” What good is a laptop that can’t run programs and runs so hot that you feel like your hands are lying on top of a stove and your pants might melt with the laptop well… sitting on top of your lap!

If you currently have a dv6000 or dv9000 and has not had any problems yet I recommend you backing up your data every week, a quick search on the internet reveals the widespread lemon problem. HP machines may look better than a dell or a lot of other competitors, but what they give you inside is cow dung. They never checked if the system and its components are compatible with each other, they never test to see if everything works together. Never again HP will you take my hard earned money never again.

By: Theramon

Theramon — Tue, 30 Sep 2008 13:24:25 +0000

Same issue as Mike Heffernan. TX 1000 Wireless light staying on Red. Wireless device has disappeared out of Device Manager. Windows Vista and BIOS cannot see the hardware. Nothing seems to want to recover it.

HP better cover this….

By: Randal Schulhauser

Randal Schulhauser — Mon, 29 Sep 2008 01:09:58 +0000

Well I just spent a wasted day with HP Tech Support trying to restore wireless functionality that stopped funtioning on an 8 week old Pavilion dv6436nr Notebook PC. I was assured that this is a very unusual problem and we’d need to walk through a series of diagnostic steps including installing a new BIOS and restoring the factory settings.

During the 3rd Chat Session of the day, I made mention that this problem appears to be quite common according to many Notebook Forum blogs. Then I get a magical notice from HP indicating their extended warranty and acknowledging problems with wireless and overheating with 6000 series notebooks…

By: Jan Herling

Jan Herling — Wed, 24 Sep 2008 08:50:03 +0000

I am very disappointed in the product as well. I have a dv6255ea (model for Europe). Intel 5500 and 2 harddrives.
LCD Display stopped functioning. Monitor port gave bad picture on external monitor.
BIOS update to F.2C seemed to solve the problem but one day later, the display stopped again. There is some faint light at the lcd display, so i am convinced there is a problem in the VGA chip on the motherboard. (inverter is ok)
Only sometimes the product will boot in Safe Mode Vista on the external monitor.
I’m now fed up with it. A shame for HP. I have the product for 18 months, so no warranty. The machine has cost € 1600,- (about 2000 $).

By: mary

mary — Wed, 17 Sep 2008 02:54:36 +0000

My hp dv600s wireless card went out a month ago and now there’s nothing on the screen yet my laptops still on. When I send it in will I still have all my documents and pictures on it? Is there a way to keep them? I really don’t want to lose them

By: Michael Means

Michael Means — Wed, 30 Jul 2008 20:38:43 +0000

Oh, not to mention the CEO’s representative is condecending. Accusing me of breaking the machine to get it fixed? Does this make sense to anyone?

Michael Means

By: Michael Means

Michael Means — Wed, 30 Jul 2008 18:52:56 +0000

Same trouble with a dv9000 series, for the second time. The replacement parts seem no better than the original garbage. It is such a shame the laptop is nice on the outside but with such spotty performance from the hardware, well not much of a bargin. Not to mention the horrible telephone connections to the country where the tech support is farmend out. Overall a terribly disappointing product with even more disappointing service.

By: Mike Heffernan

Mike Heffernan — Tue, 22 Jul 2008 20:40:21 +0000

These symptoms have occurred on a friend’s Pavillion TX1000, e.g. the wireless LED staying red and Vista no longer seeing the wireless card. Contacted HP who refused to address under extended warranty. She recommended that we wait several weeks to see if the TX series is included under the extended warranty. I made very clear that if this is the msg she wants to give to the owner, then I guarantee that her next laptop will not be HP. And it won’t. It’ll be a Mac.

By: T. Clark

T. Clark — Tue, 17 Jun 2008 03:30:08 +0000

I just found out about this - after I sent the laptop in under a retailer’s extended warranty to Cyber Test. My original problem was that my dv9005 just cracked open. I opened it, heard a series of pops, and the seam along the monitor split open. Today, after sending it off to be fixed, I found out it had been sent off to HP because of the above recall. I have no idea when I’ll get it back, but thanks for all the info. While what I’ve read here concerns me, at least I feel like I have a few answers.

By: Lori Smith

Lori Smith — Thu, 29 May 2008 22:09:39 +0000

Ryan….I would love to have a look at that link to the HP forum concerning this issue, do you have the addy?

thanks