Hewlett Packard DV6000, DV9000 series wireless card problem / defect which leads to a bad motherboard
HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario v3000/v6000 Series Notebook PCs
Hello, I recently came across a mixture of six DVxxxx series laptops that utilized an AMD Turion X2 processor and a Broadcom wireless card/chipset.
ALL six laptops exuded symptoms of:
· Laptop turns on with lights turning on as well but no display on the LCD.
· Laptop turns on with lights turning on as well but no display on the LCD and no display with an external monitor hooked up to it.
· Laptop turns on momentarily with the lights flashing briefly for roughly two seconds and then the lights and the entire laptop shuts off.
Prior to these things occurring you may encounter the following:
· Wireless no longer works.
· Wireless device is no longer listed in device manager.
· Wireless device works but sometimes drops out and then disappears completely.
If you are experiencing ANY of these symptoms, I highly recommend contacting HP right away. There is a manufacturer’s defect with what seems to be attributed to the wireless Broadcom card and the motherboard’s chipset. I haven’t confirmed this but this is what seems to be the consensus.
The good news is, even if you’re warranty with HP has expired, you will be covered as they have extended the warranty for an additional 24 months while they repair and replace these defective computers.
What amazes me is not many people know about this. I didn’t even know about this. Prior to finding out about the recall I kept seeing more and more of the same exact laptop come through the shop only to suffer from the same exact symptoms (symptoms are listed above).
I felt sick at the fact that HP seemed to have made these laptops just roughly one year and a few months and then it dies. It seemed to me like they put in a pre-made time bomb so that people would be forced to have to buy a new HP laptop after their warranty ran out.
I’m happy that HP is making good on their error and are extending the warranty for an additional 24 months.
Here is the contact information you need:
To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week.
Here is a link to a very large thread in the HP support forum. Please be aware that this thread can take a few minutes to actually load on your computer, even if you have an updated/super fast/mighty computer.
Shawn. If this is truly a friend, then DO NOT, I repeat, DO NOT spend the $400 to HP. I promise you, guaranatee you, that they will not be able to fix it. They are INCAPABLE of this repair because it is a hardware design flaw. All they will do is put the new motherboard and possible new wi-fi board in and poof, it will fail just as before. TRUST ME ON THIS. DO NOT PAY THEM MONEY FOR SOMETHING THEY ARE SIMPLY INCAPABLE OF FIXING. They are COMPLETELY USELESS. If you value this person as a friend, you will instruct them to though the piece of garbage HP laptop in the dumpster NOW and NEVER EVER EVERRRRR by another HP product for as long as they live. I know I won’t. I’m a computer engineer myself and have boycotted HP for life over this nonsense. Shame on HP. They are just freakin pathetic. How on god’s green earth could a hardware design flaw of this magnitude slip through their manufacturing test and engineering test processes? I’ll tell you, because they have incompitent engineers working for them this simply don’t give a crap and are fine with shipping crap so long as they get to go home early every day. And how can a disaster of this magnitude be handled so incompetently? Again, ridiculous people working for them. They ONLY thing HP did well with this mess was covering it up. With the cover up, they performed brilliantly. Hats off to them in this arena. Spread the word to everyone you know, don’t buy HP ever again.
Well, I tried a few more times with HP, but was unable to get them to extend the warranty further. They replied that as I had noted from their original correspondence, this was a “one-time fix” and once out of the extended warranty period, they were not responsible.
I’m sending a letter to HP corporate stating that this is not a normal warranty item, this is a design flaw and should be treated differently. Don’t expect a reply from them and it doesn’t really matter since I’ve since purchased an Acer 8730. Glad I did, better computer, faster and better specs, cheaper price on Amazon, too.
Hasta la vista HP!!
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I sent in my DV9000 with the exact same problems and HP says they will not cover it as my laptop they say is not covered. They are awful and I will never buy an HP product again.
Hello,
My computer worked slowly, too much mistakes and buggs. Please, help me to fix buggs on my PC.
I used Windows 2003.
Thanks,
RoasseRah
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As A Tech, I can honestly say that the DV9000 is the worst laptop I have came across. Comments like, they will fix it, but it will break again is TRUE!!! I ordered aftermarket boards for the ones that I fixed & they come in dead. ALl do yourself a favor, if you want a good laptop, buy one from other manufacturers.