Internet connection stops working after five minutes
Internet connection just stops working after five minutes. Symptoms, you cannot get to any web pages, no matter what you do; however, you’re able to ping, tracert and receive an IP address. More than likely what is happening is that there are remnants of an old firewall program still stuck on your computer? Possible left over registry entries from attempting to remove a firewall program such as Zone Alarm or CA EZ Trust Firewall. In my case, it was EZ Trust Firewall. I had removed whatever spyware was on this client’s computer, cleaned it up real nice, but the internet would just stop working after exactly five minutes. I attempted winsock fixes, etc, nothing worked. I finally caught on when I realized I saw this little pop up from my task tray that said something about my EZ Trust Firewall was disabled. I started searching through the registry and sure enough, there were still lots of entries with EZ Trust Firewall. I removed MOST of them thinking that was enough. I rebooted, waited, same thing happened. Then, I thought, perhaps if I reinstall the program I can uninstall it properly. Nope, you have to pay for the program or re-sign up using your Road Runner account e-mail address and password – something I did not have access to. So, I went back in, and found one more entry of EZ Trust, the only thing weird was it was under a Zone Alarm key. I just decided to delete it anyway. Reboot, wait, bam, internet works again after five minutes. Case closed.
i have been fighting this for a week. i am trying what you said and will let you know. boy i hope this works!!
I tried everything. Mine went silly after I tried to install a USB2 PCI card and then, on top of that, my ISP dropped cable internet and TV for several hours.
The first thing I did was to remove the PCI card. In one slot it would not allow the machine to power down and in the other it would stall on boot sequence. I replaced the old USB1 card which was hard-wired to the motherboard.
By the time I got internet back, it would log on from boot, then hold the connection for about 5-10 mins, then suddenly drop it, although bizarrely, I still had email. Not only that, my laptop, which used a wireless connection to my router, was functioning perfectly.
At the behest of the ISP technical support I uninstalled ZoneAlarm, disabled AVG Antivirus, removed a piece of spyware detector but all for nought. 40 minutes of telephone advice and all he could tell me was that I had a software conflict.
I disabled just about every damned thing I could find and went into the registry editor, found all the remaining ZoneAlarm entries and deleted them. Zip. Nada. Still malfunctioning.
A more knowledgeable friend called by. We tried installing Opera browser but not dice, so in the end we reloaded ZoneAlarm and, VOILA, it suddenly worked again and is working now. Just to be on the safe side I have disabled the router firewall to stop potential conflicts with ZoneAlarm.
I have absolutely no idea what the hell was wrong. All I can say is that all is now right with the world.
As was said above, case closed.
I’m researching the EXACT same problem right now. Eerily, I just purchased Trend Micro’s security suite and stopped using Norton’s.
I will do complete uninstalls and then a registry crawl.
This sucks!
Zone Alarm removal fixed this for me, or so it seems, Thanks, you are the man
I have the same problem:
using AVG, no virus or other threat found
using Windows Defender too.
Disabled AVG, Windows Firewall, Windows Defender, and the connection still disappears after 5 min.
Zone Alarm or other firewall was never installed on this computer, I don’t know what other software could produce this problem.
The internet connection was tested with another computer and works fine.
This problem happened suddenly last week, after one year of using this connection.
The only software changes in the last week is installing an external WD Passport external USB HDD, and installing FreeCommander. I’ve uninstalled FreeCommander to see if this is the cause, with no luck.
Do you have another idea?
I think this is related to a MS, or BS, KB update. MS PC Safety phone number is 866 727 2338
change the color please, i feel nausea after visiting the site
Alright. I’ll look into doing an update to the site. Thanks for your input.
You will need to remove or block VSDATANT.SYS
You will find it with ”search file” or in c: Windows/System32
another file that might be causing you a problem is
parvdm.sys. Make a back up before blocking or deleting.
use on-line armor to scan and block these files
majorgeek.com
Hello Martin:
After spending days to fix this one of the most annoying problems, the problem is fixed after I renamed the file VSDATANT.SYS in safe mode. Now the internet works OK and the connection does not stop after 5-10 minutes.
I did not have ZoneAlarm installed, but it sounds like this file has been associated with zone alarm.
FYI, I am running Windows XP SP3.
Thank you very much! You saved me a lot of time.
Eric