September 22, 2011 – 9:32 am | No Comment

I recently had a client who’s hard drive failed.  I replaced their hard drive roughly a year ago.  I replaced it with this hard drive: Western Digital Scorpio Black 320 GB Sata 3.0 Gb-s 16 …

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Western Digital RMA process – extremely disappointed
September 22, 2011 – 9:32 am | No Comment

I recently had a client who’s hard drive failed.  I replaced their hard drive roughly a year ago.  I replaced it with this hard drive: Western Digital Scorpio Black 320 GB Sata 3.0 Gb-s 16 MB Cache 2.5-Inch Internal Retail Kit Drives WDBABD3200ANC-NRSN.

Upon finding out that it had failed using Hitachi’s Drive Fitness Test, I promptly went to the Western Digital website to start the RMA process.  This hard drive comes with a 3-year warranty.  I started the process and attempted to do an “Advanced RMA” which basically means that I give them a credit card and they put a hold on the card for the MSRP of the hard drive, which was $120.00.  Then they send me the drive in hopes that I ship the drive back.  Otherwise, they will charge the card the full price, which again would be $120.00.

I ended up getting an error message indicating that the “Advanced RMA” could not be performed.  I tried again, same thing.  In the end it told me I had to call in to Western Digital to process the RMA.

I call in only to find out that they DO NOT provide return shipping at no additional cost.  Instead, they make YOU, the user, pay for shipping.  So on top of putting the $120.00 hold they also make you pay for shipping back to them for their own failed product.  Ingenius, is it not?

Anyways, I’m only complaining because if this had been a company called Seagate, this would NEVER have happened.  First of all, you can pay a $10.00 fee (you do not get this back), and they not only ship you the drive next day air but they also provide a return shipping label which has been pre-paid!  Can you believe it?  Oh, I forgot to mention, THEY DO NOT PUT A HOLD FOR THE MSRP OF THE HARD DRIVE ON YOUR CREDIT CARD!

It’s simply amazing that a company would go out of their way to help a client get their replacement hard drive in the fastest possible manner!

From this point on you guys can already guess who I’m sticking with in regards to hard drive purchases, yes, you got it right, Seagate.

Internet Explorer news »

Internet Explorer 9 is available for download
March 14, 2011 – 7:56 pm | One Comment

This build is stable as can be.  They fixed the IntelliPoint bug that I’ve posted about many times in the past.  They essentially disabled the accelerated scrolling.  Get it at Beautyoftheweb.

General »

How to tell what Netgear WNDR3700 you are buying
February 28, 2011 – 2:03 pm | No Comment

Over at the official Netgear forum someone created a thread with pictures indicating how to tell if you’re buying a version 1 or version 2 of the Netgear WNDR3700 wireless router.  I’m planning on buying this soon and flashing it with DD-WRT.  Yes there is a DD-WRT image floating around.  Here is a link to the DD-WRT forum thread.

IE9 RC is available for download
February 10, 2011 – 7:12 pm | No Comment

You can download IE9 RC over here.  Also, they appeared to have fixed the IntelliPoint bug which I’ve been blogging about for over 2 or so years or ever since IE8 came out.  I do …

Daring Fireball’s John Gruber has the Verizon iPhone 4 – and he likes it, a lot
February 2, 2011 – 6:55 pm | One Comment

http://bit.ly/hNgBqc
Check out his post regarding the Verizon iPhone 4.  He’s had it since last Friday.  The gist of it is that he likes it, Verizon’s network is superior, the call quality is leaps and bounds …

Internet Explorer 9 IE9 beta 1 first thoughts
September 15, 2010 – 6:36 pm | No Comment

Well, IE9 is here and I was finally able to get my hands on it.  I first installed it onto my test system which has an Intel SSD.
I have to say that there are some …

Internet Explorer 9 beta being released tomorrow, 9/15/10
September 14, 2010 – 5:08 pm | No Comment

As you all know, I’m a diehard IE user.  I use IE8 at home but for security purposes, use FireFox at work.
In any case, IE9 beta 1 is being released tomorrow morning via Microsoft’s “Beauty …

Steve Jobs to take stage of WWDC on June 7, 2010
May 24, 2010 – 4:06 pm | No Comment

Steve Jobs is going to give this year’s WWDC keynote speech.  Great news.  Apple should release the iPhone 4.0 on that day as well.  Can’t wait for this year’s WWDC, mark your calendars.

Internet Explorer 9 platform preview 2 was released this morning
May 5, 2010 – 8:15 am | No Comment

You can download it here.  The IntelliPoint bug: bug ID#: 554429.  If you are apart of Microsoft Connect and could take a few moments to verify the bug and vote for it, I would really …

Alice for iPad
April 13, 2010 – 2:47 pm | No Comment
Geo Hot jailbreaks the new Apple iPad
April 9, 2010 – 3:27 pm | No Comment

Check this post out here with a picture to prove it.  He already has Cydia installed too.  Awesome stuff, can’t wait for them to release it!

Apple iPhone OS 4.0 announcements
April 8, 2010 – 6:04 am | No Comment

In about one hour, Apple is set to make an announcement on what new features will be included in their OS 4.0.
This includes features that will be added to the iPad, iPod Touch and the …

iPad: Will it blend?
April 5, 2010 – 1:54 pm | No Comment